Terms of Service

version 1.0

Effective Date: September 8, 2025

By installing, accessing, or using the CarAI mobile application, website, and related services (collectively, the “Service”), you (“USER” or “you”) agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.

1) Definitions

  • Application / App: The CarAI mobile application.
  • Site: CarAI websites and web pages that describe or support the App.
  • Account / Registration: The user profile created to access the Service.
  • Vehicle Data: Information you provide about your vehicle(s), including odometer, model, year, fuel type, reminders, services, expenses, refueling, income, notes, attachments, and images.
  • AI Assistant / Chat: Features that use artificial intelligence and automated systems to generate responses, suggestions, or insights.
  • Manual Access: Tools to view or search vehicle manuals or similar resources.
  • Maintenance Tools: Reminders, schedules, calculators, health scores, and notifications.
  • User Content: Any content you submit or upload (e.g., titles, notes, receipts, attachments, images, comments).

2) Eligibility and Acceptance

  • You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use the Service.
  • By creating an Account or using the Service, you accept these Terms and our Privacy Policy (incorporated by reference).
  • If you are using the Service on behalf of an entity, you represent that you have authority to bind that entity.

3) The Service (What We Provide)

CarAI offers tools to help users learn about and manage vehicle ownership, including:

  • AI chat for educational car information and guidance;
  • Access to publicly available manuals and similar reference content;
  • Logging for refueling, expenses, services, odometer/income;
  • Maintenance reminders and schedules, including date/odometer-based tracking;
  • Vehicle metrics (e.g., health score, cost per mile, MPG);
  • Safety recall visibility where available (e.g., some regions such as the U.S.).

We may add, change, or remove features at any time (see Section 17).

4) Educational Purpose, No Professional Advice

CarAI is an educational tool intended to increase users’ knowledge of vehicle maintenance through examples, explanations, and reminders. CarAI is not a mechanic, garage, or professional advisor, and does not replace official manufacturer documentation or certified professional services.

You are solely responsible for your vehicle’s maintenance decisions and actions. Always verify critical information with your owner’s manual and/or a qualified professional.

5) Maintenance Schedules, AI Recommendations, and Reliance

The following clause is intentionally prominent and binding:

The maintenance schedules and recommendations provided within CarAI are generated using a combination of publicly available manufacturer information, user manuals, AI interpretation, and generalized best practices. While we strive for accuracy, these suggestions are provided “as is” for informational purposes only. CarAI is not responsible for damages, costs, or losses resulting from following or misinterpreting these recommendations. Always consult your vehicle’s official documentation or a certified professional for critical maintenance decisions.

Additional clarifications:

  • AI outputs may be inaccurate, incomplete, outdated, or context-limited; they may not reflect the specifics of your vehicle’s condition, modifications, climate, usage, recalls, or warranty requirements.
  • Reminders and alerts are best-effort only; delivery is not guaranteed.
  • Safety recall information may be incomplete or region-limited; consult official manufacturer or government sources for authoritative recall status.
  • Example calculators (e.g., fuel/energy cost, “flex” comparisons) are estimates only and not advice.

6) User Responsibilities

You agree to:

  • Provide accurate, complete Account and Vehicle Data, and keep it updated;
  • Use the Service lawfully and only for personal, non-commercial purposes (unless we agree otherwise in writing);
  • Not circumvent, decompile, reverse-engineer, or interfere with the Service;
  • Not use the Service to infringe rights, distribute malware, or engage in abusive behavior;
  • Back up your data where needed—we are not a data archive.

7) Registration and Security

  • You are responsible for maintaining the confidentiality of your credentials and for all activity on your Account.
  • Notify us immediately if you suspect unauthorized use. We may suspend or terminate access if we detect risk to you or the Service.

8) User Content & License to CarAI

  • You retain ownership of your User Content.
  • You grant CarAI a worldwide, non-exclusive, royalty-free, transferable license to host, store, process, display, and use your User Content solely to operate and improve the Service, including AI features (e.g., to show your logs, generate reminders, or personalize responses).
  • You represent that your User Content does not violate any third-party rights or laws.
  • We may remove content that violates these Terms.

9) Feedback

If you provide ideas, suggestions, or feedback, you grant CarAI a perpetual, worldwide, irrevocable, royalty-free license to use them without restriction or compensation.

10) Intellectual Property

  • The Service (including software, UI, models, datasets we own, designs, text, graphics, logos, trademarks) is owned by CarAI or its licensors and protected by law.
  • Except for rights expressly granted, no licenses are implied.
  • You may not copy, modify, distribute, or create derivative works of the Service except as allowed by these Terms or applicable law.

11) Third-Party Content, Links, and Data Sources

  • The Service may reference or link to third-party sites, manuals, or databases. We do not control or guarantee their accuracy or availability.
  • Your use of third-party resources is governed by their terms and privacy policies.
  • We may use third-party services (e.g., cloud hosting, analytics) to operate the Service.

12) Service Availability; Beta Features

  • The Service is provided “as is” and “as available.” We do not guarantee uninterrupted or error-free operation.
  • Beta/experimental features may be offered for testing and may be modified or discontinued at any time; they may be less reliable than core features.

13) Fees and Payment

  • No subscription at this time. We may introduce paid features or plans in the future; any such change will be communicated and will require your consent where required by law.

14) Privacy & Data Deletion

  • Our Privacy Policy explains what data we collect and how we use it (including AI processing). By using the Service, you consent to those practices.
  • You can request deletion of your Account and associated personal data as described in the Privacy Policy or in the App (e.g., Settings → Delete Account).
  • We implement reasonable security measures, but no system is perfectly secure.

15) Communications & Notifications

  • You consent to receive service-related emails and push notifications (e.g., reminders, important updates).
  • You can manage notifications in your device/App settings (some features may not function without them).
  • Marketing communications can be opted out as described in the message.

16) Prohibited Uses

You may not, and will not permit others to:

  • Use the Service to violate laws, infringe IP rights, or harm others;
  • Upload malicious code or attempt to access non-public areas;
  • Scrape or mass-extract data except as allowed by law;
  • Use outputs to build competing models or datasets, except as permitted by law;
  • Misrepresent AI outputs as professional or manufacturer-approved advice.

17) Changes to the Service and to These Terms

  • We may modify or discontinue any part of the Service at any time.
  • We may update these Terms. If changes are material, we will notify you (e.g., in-App or by email). Your continued use after the effective date constitutes acceptance.

18) Termination

  • You may stop using the Service at any time and may delete your Account via the App.
  • We may suspend or terminate access (with or without notice) if you violate these Terms, present risks, or if the Service is discontinued.
  • Upon termination, the rights granted to you under these Terms will end, except those that by nature should survive (e.g., Sections 8–11, 14–22).

19) Disclaimers (No Warranties)

To the maximum extent permitted by law:

  • The Service, including AI features and maintenance tools, is provided “AS IS” and “AS AVAILABLE.”
  • No warranties—express, implied, statutory, or otherwise—including merchantability, fitness for a particular purpose, non-infringement, accuracy, or reliability.
  • We do not warrant that reminders will be delivered, that outputs will be correct or complete, or that issues will be detected or prevented.

20) Limitation of Liability

Limitation of Liability. To the maximum extent permitted by law, and subject to the carve-outs below, CarAI and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption. Subject to the carve-outs below, CarAI’s total aggregate liability arising out of or relating to the Service will be limited to the greater of €10 or the amounts you paid to CarAI for the Service in the 12 months preceding the event giving rise to liability (which may be €0).
Carve-outs. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; wilful misconduct or gross negligence; or any liability that cannot be excluded or limited under applicable law (including non-waivable consumer rights).
Consumer rights. Your statutory rights are not affected.

21) Indemnification

You agree to defend, indemnify, and hold harmless CarAI and its affiliates, directors, employees, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your User Content, your use of the Service, or your violation of these Terms or applicable law.

22) App Stores & Platform Terms

If you download the App from the Apple App Store, Google Play, or other marketplaces, you also agree to their terms. Those providers are not responsible for the App’s maintenance, support, or legal claims.

23) International Use

We do not represent that the Service is appropriate or available in all locations. You are responsible for compliance with local laws.

24) Governing Law

These Terms are governed by the laws of Italy, without regard to conflict-of-laws rules. Courts located in will have exclusive jurisdiction, unless a different forum is required by mandatory consumer law.

Pursuant to Articles 1341 and 1342 of the Italian Civil Code, I specifically approve the following clauses: Limitation of Liability; Disclaimers; Changes to the Service and Terms; Termination; Governing Law and Venue; Indemnification.

25) Miscellaneous

  • Severability: If any provision is held invalid, the remainder remains in effect.
  • No Waiver: Failure to enforce a provision is not a waiver.
  • Assignment: You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Entire Agreement: These Terms and the Privacy Policy are the entire agreement between you and CarAI regarding the Service.
  • Force Majeure: We are not liable for delays or failures due to causes beyond our reasonable control.

26) Contact Information

If you have questions about these Terms, please contact us at:
support@getcarai.com

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